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Job Details:

Technical Support Specialist - Level II

Job Description
Technical Support Specialist - Level II
Post Date: 05/29/2007

Location: Ottawa , ON

Assignment: Full Time

Pay Rate: $50000 to $60000 per year

Industry: Software

Job Order Number: 503-9441200

Requirements:
Requirements
- Demonstrated solid experience in working and administering Solaris, Linux and Windows OSes is an absolute must
- Good knowledge on “Enterprise Applications” is an absolute must
- Good problem management skills - specifically experience undertaking root cause analysis – is a must
- Experience in several of the following: shell scripts, web servers, databases, XML, Java scripts, HTML, process troubleshooting (strace, truss), etc.
- Good general understanding of networks (TCP/IP, subnetting, VLANs, etc)
- Ability to communicate effectively with team members and clients
- Good skills on Incident Management procedures.
- Positive attitude. This position requires a hands-on approach to solving issues.
Qualifications:
• Minimum of 5+ years experience in supporting Enterprise products.
• A Bachelor’s Degree or higher in Software Engineering or Computer Science.

Description:
The position will provide all Tier II support for all enterprise clients in this Kanata - based company. The candidate will perform problem identification, analysis and troubleshooting. The individual will research, collect, document, and reproduce (in-house) complex customer issues in order to diagnose and find solutions and fixes to complex solutions. The individual is responsible for communicating with external clients and to manage escalated incidents to the Engineering Department.

With more than 100 locations in North America, Europe, and Australia, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for IT initiatives ranging from Internet development and multiplatform systems integration to network engineering and technical support. Robert Half Technology offers online job search services at www.roberthalftechnology.com.

Robert Half Technology is an Equal Opportunity Employer

Apply for this job now or contact our branch office for
additional information:

Robert Half Technology Ottawa

360 Albert Street

Constitution Square Suite 520

Ottawa, ON K1R 7X7

Phone :        613 - 236 - 7442

Fax :            613 - 236 - 8301

Location: Ottawa, Gatineau and Outaouais Date Posted: Friday, June 01, 2007
Industries: Online Recruiter, Job Search Agent

Ontario Jobs We assist individuals who find themselves in unfulfilling careers or are unemployed for any reason. For our corporate clients, we provide outplacement services and screening of job candidates.

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