Home Our Services Career Management About Rockhurst Why Rockhurst Contact Us Ottawa Job Search More Jobs

Job Details:

Director Client Management I

Director Client Management I-293673
Description

· Plans and directs the delivery of contracted business activities throughout the contract's lifecycle (from business development through contract closure) for portfolio of contracts, not to exceed 6.
· Accountable for the financial performance of the contract - in terms of Revenue / Margin and Growth potential on the portfolio of contracts.
· Accountable for customer satisfaction with respect to annuity or outsourcing services
· Establishes yearly budgets and controls expenses to achieve financial goals
· Leads more complex business negotiations or portions of extremely large contracts of >$10M across regions.
· Directs solution, operational service, partner, and sub-contractor teams that deliver services to the customer
· May hire, lead, inspire, and manage a small account team.
· Leads the account leadership team which is comprised of Sales, Delivery Management, & Client Management). In this capacity, responsible for:
o As appropriate to the contract agreement, assures compliance with HP and customer's Human Resources (HR), Pilot Run (PR), legal, financial, ethics and government related policies, strategies, and processes
o Directs the planning, assessment and development of new business
opportunities in partnership with HP sales
o Develops and nurtures senior mgmt or Executive-level relationships with the customer
o Significant contributor to the development of long-term strategic account plan; leads substantial portions of the strategic account plan
· Pro-actively contributes to the customer's business improvement, planning and budgeting process
· Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.
· Maintains effective communication with and between all functional areas of the account team, as well as with HP at large including its Executive leaders
· Establishes and oversees a client governance structure that comprises comprehensive, coherent processes and communications between customer, HP, service providers, and partners.
· Leads the Customer Management Office which includes Account Delivery Manager.
· Generates additional revenue thru "product pull thru" after an Managed Services (MS) outsourcing
· ~$10m-$20m/year revenue for total portfolio of contracts, not to exceed 6

In order to satisfy our contractual obligations with clients, the successful candidate will be required to pass a basic, standard Criminal Records check. You will also be required to sign off on HP's Confidentiality, Non-Solicitation and Conflict of Interest Agreement.

Hewlett-Packard is an equal opportunity employer. We welcome the many dimensions of diversity.

Accommodation of special needs for qualified candidates may be considered within the framework of the HP Accommodation Policy.
Qualifications

Education and Experience Required:

· Bachelors Degree or equivalent combination of education and experience.
· 3-5years' of Client Mgmt & 10 + years industry experience.
· Track record of managing somewhat complex Portfolio of Annuity Services deals in region of $50 - 100 million per annum.
· Experience in large revenue deals to include combination of multi-country/ business unit/product line.
· Proven track record in business P&L management, financial concepts and contract law
· Experience managing a business in start-up and growth phases.
· Experience in developing Executive level customer relationships including very good negotiation, presentation and communication skills at Executive levels.
· Proven track record in leading large, virtual teams, influential, able to work across organizational boundaries, dealing with ambiguity and setting up internal networks.
Note: Annuity Services comprised of sophisticated support services, out-tasking, or outsourcing


Job - Services
Primary Location - Canada
Schedule - Full-time
Job Type - Experienced
Shift - Day Job
Travel - Yes, 50% of the time

Location: Ontario   Date Posted: Wednesday, April 15, 2009 
Name: HP - Hewlett Packard   Industries: Software Development, Maintenance, Appliance, Machinery, Structures